I can't find [this] set on the site. Do you have it available?

How is my order sent? How long does delivery take?

Can I pick up an order from your warehouse?

Do I have to order online?

How much does delivery cost?

There's a missing part in my newly-opened set. What should I do?

Can you put a set aside for me?

Do you sell individual parts?

The site says these products are in stock - are they really?

I can't find [this] set on the site. Do you have it available? [top]
Unfortunately LEGO sets are often available for a limited time - and some aren't released in Australia. All currently stocked sets are listed on the BrickNet site.

How is my order sent? How long does delivery take? [top]
We use Australia Post shipping methods for all orders, and offer both regular and express shipping for domestic and international orders.

Exact delivery costs, together with estimated delivery timeframes, are presented at the online checkout immediately after you tell us the shipping location for your order.

Can I pick up an order from your warehouse? [top]
Unfortunately we are unable accomodate personal pick-up requests. However if an order is required urgently or by a certain date, please let us know and we will do our best to help. Generally next day delivery is available to capital cities.

Do I have to order online? [top]
Industry-standard 128 bit SSL encryption to ensure the security of all online orders, which is the preferred method of ordering for the majority of our customers.

We are also able to accept your order by telephone on 1300 726 721 (+61 3 5428 6650 from outside Australia), and in doing so we simply submit the online order on your behalf.

How much does delivery cost? [top]
Please visit our Delivery Information Page for full details on delivery costs.

There's a missing part in my newly-opened set. What should I do? [top]
Whilst we now recieve this question very rarely, is has been known to happen, and in such instances LEGO Australia Customer Service may be able to supply the missing piece directly - their toll-free number is 1800 683 100.

Can you put a set aside for me? [top]
We are happy to oblige - please let us know your requirements.

Do you sell individual parts? [top]
The best place to buy individual parts is at www.bricklink.com.

The site says these products are in stock - are they really? [top]
Yes! This website displays real-time stock information. Whilst you're most welcome to call us to confirm availability, we will only be able to give you the same information as displayed on this website.